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ABOUT COMPATIBILITY REPORT & ERRORS

ABOUT COMPATIBILITY REPORT & ERRORS

Understand why things went wrong and how to fix them in this section!

Tania Gómez avatar Edgar Barrón avatar
15 articles in this collection
Written by Tania Gómez and Edgar Barrón

What is a Compatibility Report?

Tania Gómez avatar
Written by Tania Gómez
Updated over a week ago

Error 5000 - Cannot obtain your Google or Facebook Ads account token

Error 5000 occurs when attempting to obtain your ad account access token fails for any reason.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Warning 8080: You're attempting to select too many Excludes

Warning 8080 occurs when attempting to select too many excluded demographic targets in your Adext AI setup
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5050 - Cannot read from your Google or Facebook Ads account

Error 5050 occurs when Adext AI fails to read from your ad account for any reason
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5051 - Cannot get a list of campaigns or ad groups from your ad account

Error 5051 occurs when attempting to get a list of either campaigns or ad groups from your ad account.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5001 - Cannot refresh your Google or Facebook Ads account token

Error 5001 occurs when attempting to refresh your ad account token fails for any reason.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Warning 8081: Some of your ads are mobile-only, so we're Excluding Desktop

Warning 8081 occurs when one of the ad groups you selected contains mobile-only ads
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5054 - Unable to write to your Google or Facebook Ads account

Error 5054 occurs when Adext AI attempts to write to your ad account and fails for any reason.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5052 - The ad group/set that you selected does not contain any ads

Error 5052 occurs when you select an ad group/set that does not contain any ads
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5055: There isn't an ad account associated with your Google or Facebook account

Error 5055 occurs when the account you associated in Adext AI isn't configured with an ad account.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 6060 - The campaign, ad group or ads you selected are incompatible with Adext AI

Error 6060 occurs when Adext AI detects an incompatible configuration in your campaign, ad group or ads.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Error 5053 - No conversions are detected

Error 5053 occurs when you select an ad group/set that does not contain any conversions.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Warning 8090: Your Google or Facebook Ads account currency isn't USD

Warning 8090 occurs when your ad account is currently not billed in USD.
Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

What should I do if I do not receive a Compatibility Report Email?

Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago

Types of errors

Edgar Barrón avatar
Written by Edgar Barrón
Updated over a week ago