Adext AI needs to be able to read from your ad account in order to find the best audience for your ads.

Typical reasons this occurs:

  • You canceled the connection process before it was complete

  • You unchecked one or more of the required privileges

  • Your ad account does not have proper privileges

  • Your privileges were changed since your initial Adext AI sign up

Please verify that you can login into Google or Facebook via your ad account and can access the accounts you'd like Adext AI to manage and then try the process again. 

If you still receive this error, then please send us a message through the chat icon at the lower right of your screen and we will research and attempt to solve why this is happening in your specific case.


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