Subscription Refund Policy
All refunds will be posted back to the credit or debit card on which the subscription was purchased. To contact us [email protected]
The client agrees that all subscriptions are recurring and will renew automatically. The client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on Adext’s net income. In the event Client fails to satisfy its tax and/or duty obligations herein, Client shall reimburse Adext upon demand for any taxes and/or duties paid on behalf of Client and shall defend, indemnify and hold Adext harmless against any claim and/or liability (including penalties) resulting from Client’s failure to pay such taxes and/or duties.
Starter, Venture, Core, Growth, and Unlimited subscriptions have a fixed cost per platform use of USD 29, USD 99, USD 299, and USD 750 respectively. They also have a variable fee where users can choose between ad spend invested through Adext or revenue generated by the campaigns optimized by Adext. The fixed cost must be paid at the beginning of the billing cycle and, the variable fee will be calculated and charged at the end of it. In order to collect the Revenue variable fee, all the campaigns you optimize with Adext must have ROAS configured. If not, we will calculate the ad spend variable fee of the deployed campaigns without ROAS and our platform will charge whichever variable fee is higher.
All subscriptions, month-to-month, biannual and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
Starter, Venture, Core, Growth, Unlimited, Relief, and Essential subscriptions are nonrefundable. For all initial purchases of six-month or annual subscriptions, you may cancel during the first 7 days (calculated from the date of purchase) and receive a full refund. If the cancellation occurs after the first 7 days, you won’t be eligible for a refund. If you cancel your subscription but are not eligible for a refund, you’ll retain access to the subscription until it expires.
Billing for Professional Subscriptions are made in advance on a monthly, bi-annual, or annual basis and are non-refundable; there will be no refunds issued. Monthly, bi-annual, or annual discounts are not applicable for Adext Unlimited Plan. Adext does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Furthermore, Adext does not offer prorated refunds for canceled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.
For renewals of six-month and annual subscriptions, cancel within seven days of the renewal date to receive a full refund. No refund is available for monthly subscriptions.
The client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (all of them, month-to-month, bi-annual-to-bi-annual and annual plans). Clients may cancel their subscription by logging into their Adext Account and going to the billing page, clicking the "Cancel subscription" option under subscription and billing. Clients can learn how to cancel, delete, or update their account in this section. Please keep in mind that you are solely responsible for properly canceling your account. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.
To cancel via email, please complete the required fields in this form and include the following information in the description field:
Email address used when subscribing
For more information, review our Terms and Conditions.