After you select your Smart Ad Groups/ Sets and submit them we'll notify you if we find compatibility issues in your accounts, campaigns, Ad Groups/Sets or ads, this is what we call a Compatibility Report. We’ll validate Adext’s compatibility with your ad sets/groups and show your compatibility report with your item’s status. You can fix any ad issues in your platform, either by removing Ad Groups/Sets or continue with the ones that are ready to be submitted. 

Remember, Adext AI supports all types of campaigns for Facebook, not only conversion ones. Just check if your campaigns don’t have any paused, archived or empty ads before selecting them, because if you do Adext AI won’t be able to work with them.For more information consult our other article on Ad Configuration Limitations

Step by step:

  1. Look for your report on the Compatibility Report list 

Most likely, you’ll find your compatibility report in a “In Progress” status, if it’s recent. Click on “Expand details” and afterwards click on refresh to see if it’s ready.

    2. Check your Compatibility Report

If it’s ready, there’s two possibilities: the first is that the report shows a “Ready to submit” status, this means there aren’t any compatibility issues in your ad group selection and that your Smart Campaign is ready to be launched. Now you just have to click “Submit Smart Campaign” and you are done.

The second is that it shows a “Compatibility issues” status. This means we found some in your ad groups, ads or even in your campaigns a configuration that isn’t compatible with Adext process. If this is the case, click on expand details and you’ll see the main data of your configuration and the tabs of campaigns, ad groups and ads where you can identify with a red icon the compatibility issues we found and the error message it shows.

Most of the compatibility issues can be corrected directly in your platforms, just click on that platform and chance the configuration that is causing an error with the one of Adext. Afterwards, go back to Adext and select the items to validate them again, or, you can also click directly on the revalidate icon (). If you don’t want to make these changes, you can also exclude the items that show the mistakes to continue with the launch of your Smart Campaign.

Tip: To quickly find the compatibility issues, click on Filter my compatibility issues.

When all the items are validated, adjust the budgets according to your interest and when you are ready, click on Submit Smart Campaign. Consider the minimum Budget so you don’t have any problems during your launch.

Note: CBA On adjusts your total budgets automatically, and CBA OFF is on an ad group level.

Once you have fixed the compatibility issues, the status of your report should change to “Ready to submit” and it will be ready for launch. 

Other status you may find on your Compatibility Report:

Expired: The compatibility reports expire after 24 hours, to avoid the risk of finding changes in the data already gathered by the AI. If it took you longer to launch your Smart Campaign and you haven’t made any changes in the initial configuration of your campaign, just click on “Recheck compatibility”. If it’s necessary, adjust the dates of your optimization period to create a new report and continue with the launch process. 

Submitted: Once you’ve launched your Smart Campaign, the status will change to submitted.

Editing Status 

Ready to reactivate: Report WITHOUT CHANGES DETECTED and ready to be reactivated.

Changes detected: If we detected important changes in your advertising platforms, we send the job to this status, explaining we can’t reactivate the Smart Campaign.

Reactivated: once you have reactivated your Smart Campaign, the status will change to reactivated.


Did this answer your question?