If Adext AI displays your ad groups in grey and you are unable to select them then that means we do not support that ad group. Here are some possible reasons why:

What you should do:

  • You can select an ad group that isn't greyed out (it's supported!)
  • Or, if you really want to select a specific ad group that isn't supported then please review the above links in order to make the required changes to the ad group so that Adext AI supports it


If you have any questions on this, please let us know!

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